First DrogonTV orders carry a 7-day money-back window, counted from activation.
When a refund applies
If DrogonTV does not work on your setup and our support cannot fix it within the 7 days, we refund the order in full.
What we ask first
One real troubleshooting attempt with support. Most problems are an app setting, a Wi-Fi issue or a typing error in the login, and are solved in minutes.
When it does not apply
- After 7 days from activation, or on renewals.
- When a line was shared, resold or used on more screens than paid for.
- For one channel missing that was not confirmed before ordering — ask us first and we check it.
- When the internet connection is too slow for the chosen quality.
How to ask
Send your username and a short description on WhatsApp. Approved refunds go back through the original payment method.